The human behind the scenes

OWNER AND WEARER OF MULTIPLE HATS (SHIPPER, SHOP KEEPER, PRODUCTION SPECIALIST, SOCIAL MEDIA Manager, PRODUCT PHOTOGRAPHER, WEBSITE MAINTAINER, PARENT, and HUMAN)

Bethany Frazier

It was 2013, and I was in another dermatologist's office. Again.

My on-and-off relationship with cystic acne was at another peak, and the dermatologist, who barely made eye contact with me, recommended Accutane for the second time. Allowing my intuition to speak up, I turned down the prescription, left the appointment, and started learning about natural methods, rituals and ingredients to help heal my skin.

I soon developed what would ultimately become the bestselling Facial Serum, which completely transformed my skin after a month of daily use. This is the moment Maven Made started to take shape, and my purpose unfolded.

Maven Made started slow and I’m forever grateful for my first crummy Etsy shop, corners of my kitchen for making product and the people who believed in me.

Since 2014, Maven Made has been handcrafting plant-based skincare and wellness products.

Within each signature blue bottle, we use organic, cruelty-free, non-toxic, and 100% botanical ingredients.

We put weight behind our belief in energy transference, meaning we never make products when we’re in a funky or frustrated mood.

We use our platform to encourage and challenge dialogue on wellness, well-being. We aim to be a safe, representative, accessible, and judgment-free space for all.

MAKING plant-based SKINCARE simple and LESS PRETENTIOUS SINCE 2014.

Frequently Asked Questions

+ WHAT MAKES MAVEN MADE DIFFERENT?

Maven Made are made in small batches with non-toxic, cruelty-free and organic ingredients. Each product is mindfully made - we don't formulate, bottle or pack products when I'm stressed, pissed off, tired or feeling funky. We take this seriously. We actively use Maven Made as a platform to encourage and challenge dialogue on all wellness topics. And to be a judgment-free and accessible space for every body.

+ DO YOU HAVE A STOREFRONT?

Currently, no. Our downtown retail studio has closed because we are moving (hooray!) to the northside in the fall of 2024. In the meantime, you can place your orders online or find our goods at these fine stockists.

+ CAN I PICK UP MY ORDER UP?

Until we move into our new space in the fall of 2024, we are no longer offering pickups for local customers. Once we're in our new spot, we will offer pickups again.

+ DO YOU OFFER DISCOUNTS?

Maven Made offers online sales and promotions throughout the year. We also offer a 15% discount code for signing up for the Maven Made newsletter and a discount when you review your online purchase.

+ DO YOU ACCEPT RETURNS?

Due to the nature of our products, they cannot be returned. We want you to be happy with your purchase. Please email us if you have any issues with your order or would like to request a refund. Please note, The Voyage Collection fragrances are not eligable for a refund.

+ DO YOU SHIP INTERNATIONALLY?

International shipping is not a standard option during checkout but we're always open to see if we can get an order to you. Email us with a your shipping address and items and we will retrieve international shipping rates through USPS and UPS.

+ HOW MUCH IS SHIPPING?

Maven Made offers free shipping on orders over $100. Shipping rates are based on the weight of your order and are calculated during online checkout.

+ I JUST PLACED AN ORDER, WHEN WILL IT SHIP?

We ship orders throughout the week and try to get it out as quick as possible. Please expect up to 5 business days for your order to process and ship and up to a week and a half during online sales.

You will recieve a confirmation email once it ships with a tracking code. Due to the state of the overworked shipping system, we cannot guarantee shipments transit time once they leave our facility.

+ HOW CAN I FIND WHOLESALE INFORMATION?

Wholesale information can be found here.

+ HOW DO I ASK ABOUT A DONATION FOR MY ORGANIZATION/RAFFFLE/EVENT?

As a small business, our ability to donate is limited. We can accommodate a few requests, and invite you to email us. Please know we priorize grassroots organizations and mutual aid efforts with a focus on human rights.

+ I WANT TO PURCHASE YOUR PRODUCTS BUT CAN'T SWING THE FULL PRICE.

We offer Afterpay to help customers pay over time and with no interest. If pricing prevents you from placing an order, let's work together to make a price point work for you. Just email us and we'll go from there. Really.

+ DO YOU CREATE CUSTOM PRODUCTS?

Right now we're taking a pause on making custom products. If you really want to collaborate, please email us and we'll evaluate the opportunity and see if it's within our capacity.

+ WHAT CAN I DO WITH MY EMPTY BOTTLES?

You can drop off your empty Maven Made bottles for recycling (we have a TerraCycle bin) at the Maven Made studio. Product refills will resume once COVID settles.

If you are not local, please recycle or repurpose your empty Maven Made bottles (they make pretty little bud vases and travel containers!).

This is our brand. We firmly believe wellness means protecting, connecting and proliferating the well-being of those whose voice is often dismissed or brushed over, these are often our customers, too. Integrating our personal values and awareness within the foundation of this business has been a learning process and beautiful part of Maven Made. It is vital to amplify and bring awareness to real issues many have the privilege of sweeping under the rug. More than talking, we are about doing. Maven Made has pledged to be an antiracist business, as well as a registered Equality Means Business, which indicates Maven Made is safe (although "safe space" is entirely subjective) and welcoming business for LGBTQ+ people to work and shop.

We also share portion of our revenue to grassroots organizations and community leaders that actively work and fight to create change, equality and equity. Past and ongoing donations include Marijuana Justice Virginia, Richmond Reproductive Freedom Project, Richmond Doula Project, Girls For a Change, Side by Side, Southerners on New Ground, RAICES (Refugee and Immigrant Center for Education and Legal Services), the Humane Society and more.

Feel free to email us to see a detailed list of past and current donations, accountibility is always welcome!

questions? Email US: hello@MavenMadeRVA.com

What Maven Made stands for.

Maven Made strives as a business to represent, advocate for and show up for the change we need to see in the world.

To name white supremacy and the impact of racism within this business and the wellness industry. To engage and pay for ongoing anti-racism education. To commit to open conflict and allow room for discomfort. To call ourselves in when we've made a misstep. To grow with stockists, vendors, collaborators, and contract workers who align with our stances and learnings. To hire, work, and make space on our retail shelves with Black businesses, vendors, and contract workers. To invest a portion of our monthly revenue to local Black organizations and community leaders. To make sure our visuals represent and amplify all people and all bodies, without tokenizing them. To leave both judgement and elitism in the past as we strive to continue conversations that lead to Wellness For The Well-Being Of Every Body.

Legal Disclaimer

Maven Made was created to provide natural, non-toxic and quality products to the public, however some legal things still need to be mentioned.

Content on our website is provided for general informational purposes and should not be considered medical advice. Product information is not intended to diagnose, treat, cure, or prevent any disease.

Please consult a healthcare provider if you have any questions about a particular health condition.

Maven Made products and website information have not been evaluated or approved by the Food & Drug Administration.

If you have allergies or sensitivity, do not use ingredients that may trigger a reaction. We always recommend a patch test on skin if there are any sensitivities or concerns for a reaction. Discontinue product usage if a reaction occurs.